Blanchfield Army Community Hospital #1 in Health Care
BACH FALL
Skip Navigation, go to content

ACCESS TO CARE External Link, Opens in New Window

PHARMACY REFILL

Approximate Wait Times for Routine Appointments

BACH Phone Directory

BACH Pharmacy Formulary
for Beneficiaries

Ft. Campbell

Ft. Campbell Crisis Assistance

INTERACTIVE CUSTOMER
EVALUATION
ICE

Medical Treatment
Facilities by Region

Outlook Web Mail Outlook Web Access

Access to Care Information Sheet

Blanchfield Army Community HospitalAccess to Care Information Sheet :

Scheduling Medical Appointments

Primary care appointments at Blanchfield Army Community Hospital can be scheduled and cancelled online 24 hours a day, seven days a week at www.TRICAREonline.com once the patient is registered with the site. It only takes a few minutes to register!

You may also schedule or cancel appointments by calling the Appointment Line at 270-798-4677 (HOSP) or 931-431-4677 Monday through Friday from 6 a.m. to 4:30 p.m.

If you will not be able to make it to a scheduled appointment, please cancel at least two hours in advance. There are always patients who would be happy to make use of an available appointment time. To ensure someone else can get the care they need, please cancel your appointment at www.TRICAREonline.com or by calling the Appointment Line at 270-798-4677 (HOSP) or 931-431-4677 Monday through friday from 6 a.m. to 4:30 p.m.

To cancel an appointment after hours and on weekends, please call 270-798-8643 (VOID). You will need to leave a message with the patient's first and last name and their social security number.

NEED MEDICAL CARE AFTER DUTY HOURS?
If you or your Family members require medical care after duty hours, please call 911 or go to the nearest emergency room. Blanchfield Army Community Hospital has an Emergency Center open 24 hours a day, 7 days a week.

Standards of Care

 

APPOINTMENT TYPE

ACCESS TO CARE STANDARD

ENHANCED ACCESS TO CARE STANDARD**

Acute

24 Hours

24 Hours

Routine

7 Days

3 Days

Wellness

28 Days

7 Days

PCM

28 Days

1 Day of WTU Assignment

Specialty

28 Days

7 Days

Established
(Follow-up)

Provider Designated

Provider Designated


** Enhanced Access to Care Standards apply to deploying service members (within 90 days of deployment), Soldiers completing reintegration (RSRP), and Soldiers assigned to the WTU

ACUTE APPOINTMENT DEFINITION. An urgent (acute) care appointment is reserved for non-emergent, urgent care that is typically delivered by an MTF or network Primary Care Manager (PCM). Acute care services for Active Duty and TRICARE Prime enrollees shall be scheduled no greater than 24 hours from the time the need for this appointment is determined. Exception: Beneficiaries may waive the 24-hour access standard.

ROUTINE APPOINTMENT DEFINITION. A routine care appointment is designated for patients who require a visit with their PCM for a new healthcare problem that is not considered urgent. Routine care for Active Duty and TRICARE Prime enrollees shall be scheduled within seven calendar days from the time the need for this appointment is determined. Exception: Beneficiaries may waive the 7-Day access standard.

WELLNESS and PCM APPOINTMENT DEFINITION. A wellness care appointment is designated for patients who require a visit for a wellness/or preventive health concern or with their PCM for an initial visit. This wellness care for Active Duty and TRICARE Prime enrollees shall be scheduled within 28 calendar days from the time the need for this appointment is determined. Exception: Beneficiaries may waive the 28-Day access standard.

SPECIALTY APPOINTMENT DEFINITION. A specialty care appointment is designated for patients who require an initial consult, referral, or initial self-referral. Specialty care for Active Duty and TRICARE Prime enrollees shall be scheduled within 28 calendar days from the time the need for this appointment is determined. A specialty care appointment also includes procedures designated for patients in need of medical procedures.

ESTABLISHED APPOINTMENT DEFINITION. An established care appointment is designated for patients who require follow-up care. Established care for Active Duty and TRICAE Prime enrollees shall be scheduled in accordance with the provider designated time frame.