Location: Medical Office Building One 647 Dunlop Lane, Suite 301, Clarksville, TN 37040 Hours: Monday - Friday, 8 a.m. – 5 p.m., except Thursdays when services begin at 9 a.m.
Who we are
The Screaming Eagle Medical Home is the Army's first community-based primary care clinic. The clinic is located next to Gateway Medical Center in Clarksville in Medical Office Building One, 647 Dunlop Lane, Suite 301.
The Screaming Eagle Medical Home operates on a patient-centered primary healthcare model using a team based, comprehensive approach to meet the patients' complete primary care and wellness needs. On-site services include primary care, laboratory and limited pharmacy services for your convenience.
How to access your care?
Telephone Consultation (TCON) Requests
Send a message to your care team through the Call Center at (270) 798-4677 (HOSP) or (931) 431-HOSP to request a TCON Monday – Friday, 6 a.m. - 4:30 p.m. A member of your care team will call back with:
Recommendations for basic self care at home
Prescription renewals for current medications Including gap renewals
Test results, also at www.TricareOnline.com
Information about quitting tobacco
Information about weight management
Orders for lab tests required prior to your visit
Referrals for colonoscopy
Renewals for current referrals New referrals require an appointment
Updates on weight, blood pressure or cholesterol management
You can also submit a TCON to share your feedback, helping us improve the care we provide!
Army Medicine Secure Messaging Powered by Relay Health
You can now send a secure email to your care team through Army Secure Messaging powered by Relay Health! Simply talk to a member of your health care team about getting registered. We will send you a personal invitation to begin sending secure messages to your care team at www.RelayHealth.com to:
Request/review lab and test results
Request medication refills
Request a referral
Email questions to your care team
Schedule web visits with your care team
Did you know that you can receive many health care services on a walk-in basis?
Walk-in services are available Monday through Friday from 8:30 to 11 a.m. and 1 to 3 p.m., except Thursdays when walk-in services begin at 1 p.m. to allow time for provider training. Please understand that walk-in services are subject to staffing and appointment levels and may result in variable wait times.
Click for a list of walk-in services available at Screaming Eagle Medical Home for your convenience.
Schedule an Appointment
If you need an appointment, you may contact the Call Center at (270) 798-4677 (HOSP) or (931) 431-HOSP Monday – Friday 6 a.m. - 4:30 p.m. You may also send a message through www.RelayHealth.com to request an appointment or schedule 24/7 at www.TricareOnline.com after registering.
One of the great benefits of the Patient-Centered Medical Home model is the improved continuity of care. For the model to work effectively for you, it is important that your care team be involved in your care. Therefore we ask that you reserve Emergency Room visits for emergencies.
If you have a non-emergency medical concern after hours, please send a message to your care team through www.RelayHealth.com. You may also contact the Call Center at (270) 798-4677 (HOSP) or (931) 431-HOSP Monday – Friday 6 a.m. - 4:30 p.m. to submit a telephone consultation (TCON) request.
While the Army Medicine Access to Care standards state that patient with urgent and acute concerns will be contacted within 24 business hours, the medical home staff works hard to contact you within two hours. Similarly, the Access to Care standard states that patients with routine concerns will be contacted within three business days, we make every effort to reach you within 24 business hours.
The medical home team makes every effort to contact patients with urgent and acute concerns within two hours, but will contact you within 24 business hours. In addition, we work hard to contact patients with more routine concerns by the end of the business day but will contact you within three business days.
If you feel that your condition is an emergency, please visit the nearest Emergency Room.
Because your continuity of care is so important, your care team will follow up with you following an emergency visit. This ensures the emergency or urgent medical concern is taken into consideration with your care plan.
Tricare Online (TOL) provides secure access 24/7 to online features for DoD beneficiaries receiving care through a Military Treatment Facility (MTF). Register for TOL at www.TricareOnline.com to:
Schedule/cancel appointments for yourself or your authorized Family members
Get email and text message appointment reminders
Refill and check the status of your prescriptions
View or download your personal health data via the Blue Button, including your lab results, allergy profile, and medication profile