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Screaming Eagle Medical Home

Screaming Eagle Medical Facility

Location: Medical Office Building One 647 Dunlop Lane, Suite 301, Clarksville, TN 37040 Hours: Monday - Friday, 8 a.m. – 5 p.m., except Wednesday when services begin at 9 a.m.

Who we are
BACH Screaming Eagle Medical Home

The Screaming Eagle Medical Home is the Army's first community-based primary care clinic. The clinic is located next to Gateway Medical Center in Clarksville in Medical Office Building One, 647 Dunlop Lane, Suite 301.

The Screaming Eagle Medical Home operates on a patient-centered primary healthcare model using a team based, comprehensive approach to meet the patients' complete primary care and wellness needs. On-site services include primary care, laboratory and limited pharmacy services for your convenience.


How to access your care?
BACH Screaming Eagle Medical Home

Telephone Consultation (TCON) Requests

Send a message to your care team through the Call Center at (270) 798-4677 (HOSP) or (931) 431-HOSP to request a TCON Monday – Friday, 6 a.m. - 6:30 p.m. A member of your care team will call back with:

 Recommendations for basic self care at home
 Prescription renewals for current medications Including gap renewals
 Test results, also at www.TricareOnline.com
 Medication answers
 Information about quitting tobacco
 Information about weight management
 Orders for lab tests required prior to your visit
 Paperwork reviews
 Referrals for colonoscopy
 Renewals for current referrals New referrals require an appointment
 Updates on weight, blood pressure or cholesterol management

You can also submit a TCON to share your feedback, helping us improve the care we provide!


Army Medicine Secure Messaging Powered by Relay Health

You can now send a secure email to your care team through Army Secure Messaging powered by Relay Health! Simply talk to a member of your health care team about getting registered. We will send you a personal invitation to begin sending secure messages to your care team at www.RelayHealth.com to:

 Schedule/cancel appointments
 Request/review lab and test results
 Request medication refills
 Request a referral
 Email questions to your care team
 Schedule web visits with your care team

Walk-In Services

Did you know that you can receive many health care services on a walk-in basis?
Walk-in services are available Monday through Friday from 8:30 to 11 a.m. and 1 to 3 p.m., except Wednesdays when walk-in services begin at 1 p.m. to allow time for provider training. Please understand that walk-in services are subject to staffing and appointment levels and may result in variable wait times.

The Screaming Eagle Medical Home offers the following walk-in services:

* Immunizations (patients 2 years old and older)
* Contraceptive management, including Depo-Provera shots when due, with a prescription (other than initial shot)
* Pregnancy Tests

The walk-in services above are available Monday through Friday from 8:30 to 11 a.m. and 1 to 3 p.m., except Wednesdays when walk-in services begin at 1 p.m. to allow time for provider training. Please understand that walk-in services are subject to staffing and appointment levels and may result in variable wait times.

Schedule an Appointment

If you need an appointment, you may contact the Call Center at (270) 798-4677 (HOSP) or (931) 431-HOSP Monday – Friday 6 a.m. - 6:30 p.m. You may also send a message through www.RelayHealth.com to request an appointment or schedule 24/7 at www.TricareOnline.com after registering.

After-hours Care

One of the great benefits of the Patient-Centered Medical Home model is the improved continuity of care. For the model to work effectively for you, it is important that your care team be involved in your care. Therefore we ask that you reserve Emergency Room visits for emergencies.
If you have a non-emergency medical concern after hours, please send a message to your care team through www.RelayHealth.com. You may also contact the Call Center at (270) 798-4677 (HOSP) or (931) 431-HOSP Monday – Friday 6 a.m. - 6:30 p.m. to submit a telephone consultation (TCON) request.

While the Army Medicine Access to Care standards state that patient with urgent and acute concerns will be contacted within 24 business hours, the medical home staff works hard to contact you within two hours. Similarly, the Access to Care standard states that patients with routine concerns will be contacted within three business days, we make every effort to reach you within 24 business hours.
The medical home team makes every effort to contact patients with urgent and acute concerns within two hours, but will contact you within 24 business hours. In addition, we work hard to contact patients with more routine concerns by the end of the business day but will contact you within three business days.

If you feel that your condition is an emergency, please visit the nearest Emergency Room.
Because your continuity of care is so important, your care team will follow up with you following an emergency visit. This ensures the emergency or urgent medical concern is taken into consideration with your care plan.

Tricare Online

Tricare Online (TOL) provides secure access 24/7 to online features for DoD beneficiaries receiving care through a Military Treatment Facility (MTF). Register for TOL at www.TricareOnline.com to:

 Schedule/cancel appointments for yourself or your authorized Family members
 Get email and text message appointment reminders
 Refill and check the status of your prescriptions
 View or download your personal health data via the Blue Button, including your lab results, allergy profile, and medication profile